In this sensitive world full of #MeToo nightmares and angry or irrational customers, do your people know what to do when faced with verbal or physical confrontation? Are your employees adequately trained to deal with escalating situations?
Michele Maupin is the Founder of Empowered, LLC, and a Co-Dean of the National Speaker’s Association Oregon Academy program. She is a full time keynote speaker, author, and trainer; serving professionals who deal with angry or irate customers, or have workplace harassment issues. Organizations hire Michele to Empower their teams with communication: Feedback, Autonomy, Consistency, and Team Dynamics.